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Description
About Astria
The Astria Health system, headquartered in the heart of the state of Washington's wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington.
Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley.
Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.
Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces.
Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day.
If you share our passion, we want to hear from you.
We're a great place to work (but don't take our word for it)
Our operating principles define how we come together as a team to do our work. They reflect Astria Health's unique view on what's important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity.
Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected.
We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care.
It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.
Astria Health is seeking a Customer Service Manager to join our team!
As the Customer Service Manager, you will be responsible forresponsible for leading and managing all aspects of customer service operations within Astria Health.
This role is crucial in ensuring a high level of customer satisfaction and maintaining effective communication between patients, their families, and the health system. You will :
Requirements
What you bring to the role :
This position is identified as a safety-sensitive position for which impairment while on the job would present a substantial risk of death.
As a condition of employment, you will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
Summary
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off.
As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position.
Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and / or education.
This position is not associated with a union contract.
Astria Health is an Equal Employment Opportunity employer!
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion.
We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.
Astria Health employees must adhere to the Company's security policies and Code of Ethics.
Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628 , at least two days before the need.
Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Last updated : 2024-04-23
Full Time
Hospital
$91k-118k (estimate)
04/23/2024
07/23/2024
astria.health
YAKIMA, WA
200 - 500
2016
WENDY JOHNSON
$50M - $200M
Hospital
Headquartered in the heart of the Yakima Valley in the state of Washington, Astria Health is the parent non-profit organization of Astria Sunnyside Hospital in Sunnyside, Washington, and Astria Toppenish Hospital, Toppenish, Washington. Astria Health builds sustainable healthcare organizations that deliver comprehensive quality care to improve health in the communities we serve. Astria Health exists to provide healthcare services to the communities we serve. Every dollar we earn is reinvested into providing quality healthcare through: -New or expanded patient care services -Access to care -New ...
physician services -New technologies -Attracting and retaining engaged professionals who share our vision. Astria Healths leadership team has worked with some of the largest systems in the nation with dozens of successful hospital turnarounds throughout the country. Providing the expertise, know-how, processes and resources hospitals need, Astria Health ensures profitable growth and stability in today's ever-changing healthcare environment.
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The job skills required for Customer service manager include Customer Service, Customer Satisfaction, Microsoft Office, Billing, Accountability, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.